Portfolio Diversification – More Products = More Customers?
Portfolio Diversification – More Products = More Customers? Making the customer happy is no easy task. Everybody has their own preferences, wants, and desires and tend to behave differently in similar situations. Furthermore, the modern type of customer has a significantly decreased attention span and has trouble focusing his attention for long periods. This […]
The Customer is King! (But Not Really)
The Customer is King! (But Not Really) The customer is king! This is something we understand well and follow strictly at ScS. Many other companies also claim to stick by this saying in their operations. However, one does not need to look for too long there in order to discover that policy and reality […]
The Digital Single Market: A European Five-Year Plan? (Commentary)
The European Commission’s Digital Single Market Plan: Rebirth of European entrepreneurship or reminiscent of planned economies’ five-year plans?
EU Unveils Plans for a Digital Single Market (News)
Digital Single Market – The Plan at a Glance
Herausforderung Kundenkommunikation (Teil 1) – Der moderne Kunde
Teil 1 – Der moderne Kunde Das Grundmodell menschlichen Handelns Die Digitalisierung der Welt verändert wirtschaftliche Rahmenbedingungen – darüber herrscht wohl im Allgemeinen Einigkeit. Geschäftsmodelle, Produktionsprozesse und Produkte sind davon betroffen. Gerade das Internet of Things wird die Produktlandschaft in den kommenden Jahren drastisch verändern. Doch was ist eigentlich mit dem Kunden? Eines sei […]
ScS auf dem IoT Kongress in Wien
Global IoT Day Event in Vienna Wir freuen uns ankündigen zu können, daß wir auf dem Global IoT Day Event 2015 in Vienna auch als Speaker vertreten sind. Es handelt sich dabei um einen europäischen Kongress, bei dem es – wie der Name schon sagt – um das Thema Internet of Things geht. Dabei werden unterschiedlichste […]
Entrepreneurial Management – The modern way of doing business (Part 4)
[restrict] Part 4 – Social media and its important role in the EM organization The entrepreneurial management organization is characterized by being innovative, proactive, and designing itself around the needs of the customer. Those are all qualities that sound great on paper but could prove to be a real challenge to achieve in reality. […]
Entrepreneurial Management – The modern way of doing business (Part 3)
[restrict] Part 3 – Firm design – a customer-centered approach Efficiency, achieving economies of scale and scope, securing rare and valuable resources, those are the main goals for many organizations. They are the keywords that should be mentioned in the quarterly reports in order to please the shareholders. Producing premium products for less and less […]
Berge & Propheten (Teil 2) – Möbelhäuser & warum Service eine Frage der richtigen Perspektive ist
Nach meinem ersten Blog „Berge & Propheten“ (Untertitel: Warum Banken ihre Kundenkommunikation überdenken sollten) bin ich auf immer mehr Beispiele gestoßen, wie heutzutage Kundenkommunikation funktioniert – oder eben nicht. Dies habe nun zum Anlass genommen und möchte meinen Blog als Serie fortführen. Natürlich ist es einfacher mit dem Finger auf die anderen zu zeigen und […]
We’re celebrating & the presents are yours!
Superior Member Service We proudly present one new service: the Superior Member Service. You can read a lot – but especially for Executives & Leader we are offering a new platform on which we exchange new insights and ideas on current topics. This allows our clients, members of the digital leadership community and those interested in modern business trends […]